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General conditions

GENERAL TERMS & CONDITIONS FOR  USING THE AUTOMATED SYSTEM FOR  SALE OF TICKETS FOR  CARRIAGE OF PASSENGERS ON REGULAR LINES OF Alex O'K

The general conditions for using the automated system for sale of bus tickets /system/ of the website alexok.com,  governed only the relationship between the users of the system (hereinafter referred  as USER) and Alex O'K, respectively owner of the system Alex O'K, Sofia /referred below as only Alex O'K/.
"USER" within the meaning of these terms and conditions is any person who uses the services of the system, with free general access.  
These general conditions provide information and contain the rules of operation and use of the system by any USER. Each USER is bound by these terms and conditions for the entire period of use of the system, from the initial entry in it up to leaving it, and, in the case of purchasing a bus ticket, to the moment of its actual receipt.  

RIGHTS AND OBLIGATIONS OF Alex O'K

Alex O'K through alexok.com has the right (but not the obligation) to install on USERS' computers “cookies” - small text files that are stored from the website server via Internet on the USER's hard drive and enable recovery of USER information by identifying him. Through its automated system for sale of bus tickets Alex O'K offers services in selling of bus tickets.  Alex O'K assumes no obligation to provide assistance and instructions on using the system.  
Alex O'K has the right to change the technology, design and features of the site, the automated system for sale of  bus tickets and services provided without prior notice.
Alex O'K has the right to restrict access tо some or all users to part or  all services on the site.
USERS' personal data is collected through this website and processed by Alex O'K and its partners only for the purpose of providing online bus tickets and services, in strict compliance with the law in Bulgaria.
Alex O'K is not responsible for the content of any advertisements, as well as the reserved trademarks, which are present on the site alexok.com.  Responsibility for them lies on the advertisers.
The diagnostic and statistical purposes, for the maintenance of certain features of the services and for the needs of advertisement, Alex O'K by alexok.com collects information, which itself may not identify a specific person. Collected info may be date/time of the visits to the site, the IP address, type of operating system, resolution, type of browser, etc.
For purposes of advertising, as sociological and statistical purposes, the Alex O'K may provide to third parties and the media summary information from the site alexok.com.
Alex O'K  does not guarantee that the information from and to the electronic information-trading system will be monitored and/or captured by third parties.

RIGHTS AND OBLIGATIONS OF THE USER

The USER has the right to use the services for sale of tickets of alexok.com in accordance with the requirements of the present General terms and conditions.
The USER is personally responsible before the law for all actions performed by the services for sale of tickets at alexok.com.
The USER agrees that part of the staff of Alex O'K depending on their duties,
have access to the following information: email address, IP address, etc., but have no right to disclose / distribute, except as provided in these General conditions.
The USER is responsible for all attempts to gain unauthorized access through alexok.com to foreign accounts and directories, software, networks, computers and other devices.
For purposes of advertising, as sociological and statistical purposes alexok.com may provide to third parties and media summary information.
Alex O'K is not responsible for the information given or the consequences of using other websites to which alexok.com connects.

INTELLECTUAL PROPERTY

The content provided by alexok.com (images, texts, videos, logos, trademarks, software, etc.) is property of Alex O'K and / or its partners, suppliers and customers. Any full or partial reproduction of the contents is subject to a separate written agreement with Alex O'K  and / or authors.


PURCHASING BUS TICKET

Currently, you can purchase online bus ticket from the automated system for selling bus tickets only in the manner and by the intended forms in alexok.com. The following steps:  
Select the  destination
Choose a one-way ticket / return
Click the button "buy now"
Opened in a new window, choose the date of departure and return date / in case you choose to buy a return ticket / and press "find".
Pressing the button "find" is optional, because the system itself generates possible hours of departure of your selected dates, when they are selected by the option "calendar" to the fields to select the date.
In the reopened new menк you  choose possible hour of departure.
In return ticket after selecting a possible departure time, select and time of return of your desired date.
On the right column choose your seat on the bus, the seats colored in white, with the corresponding numbers are free.
Then after making your selection, the chosen seat  colours in yellow.
Within this menu is open, contains information about the price of the ticket.
In the relevant fields you must enter name and family name, telephone number, and E-mail.
Next step is payment for the bus ticket through the system "BORICA".
Alex O'K through alexok.com will inform you of confirmation for the payment of the bus ticket, by a message sent to your e-mail.  
The actual receipt of the ticket shall be carried out at the offices of Alex O'K at the territory of the country, not later than 40 / forty / minutes before the departure.
In actual receipt of the ticket, the USER /passenger/ gives the number of the ticket, generated by the automated system for sale of tickets, received by e-mail.
In case of purchasing ticket, the USER / passenger/ used a reduction, in the actual receipt of the ticket, the USER must provide a document, stating the reason for the use of the reduction.
In case, when the USER / passenger shall not submit due document, or is found to breach in submitted information, the USER / passenger/ undertakes to pay the amount for the ticket or to give up the right to make the journey. The money for the ticket will not be recovered.
Indication of incomplete or incorrect information in the specified forms can make the purchase of bus ticket invalid.
In these cases, Alex O'K is not responsible for the purchase of the bus ticket and the carriage.

CHANGE DATE OF TRAVEL, REFUSAL OF TRAVEL, RECOVER OF PAID AMOUNTS FOR PURCHASED TICKETS

1. USERS who have purchased tickets through alexok.com for regular bus lines of Alex O'K, receive an e-mail  confirmation of  the  payments made by the USER in accordance with common rules on the site, and have following rights:
1.1 To change date and time of travel.
1.2 USERS who purchased ticket for the regular bus lines of Alex O'K may change the date and/or the time of the trip only at the companies`offices on the territory of the country, not later than 1 /one/ hour before departure of the regular bus line to which the ticket  is purchased.  
1.3 To change the date and/or the time of the trip, the USER must indicate the number of the ticket received by email from the automated system for sale of bus tickets and / or present the ticket / receipt / issued by the company.
1.4 For delay for objective reasons the company shall not be liable.
1.5 In case of unfulfilled trip in guilt of Alex O'K, the carrier recovers only the worth of the unfulfilled part from the trip.

REFUSAL OF TRAVEL, RECOVER OF PAID AMOUNTS FOR PURCHASED TICKETS

2. USERS who purchased ticket for the regular bus lines of Alex O'K have the right to refuse the trip and to return the ticket purchased under the following conditions:
2.2 In case of canceling the trip declared by the user / traveler / within a period not less than 24 hours before departure of regular bus line for which the ticket was purchased Company-carrier refund user / traveler / with the amount paid for the ticket, being withheld with 2 /two/ BGN.
2.2 In case of canceling the trip declared by the user / traveler / within a period less than 24 hours before departure of regular bus line for which the ticket was purchased Company-carrier refund user / traveler / with the amount paid for the ticket being withheld with 70% /seventy percents/.
2.3.1. TRAVEL CANCELATION, ROUND TRIP TICKETS REFUND
2.3.2. User /passenger/ has the right to declare canceling the trip and return bought tickets under the following conditions:
- Within not less than 24 hours before the start time for the first direction in the round passenger may cancel the travel in both directions. In this case, the Company refund user / traveler / with the amount paid for the ticket paid for the return ticket amount, deducted with 2/ two / BGN.
- User / passenger / may cancel only the second travel in the round trip at least 40 minutes before departure,  in which case the Company-carrier refund the user / traveler / with  70 / seventy / percent of the amount paid for the round-trip ticket by the consumer / passenger / divided by 2 /two/.
2.4. When declaring canceling the trip, the user must provide the number of tickets received through the automated ticket system by E-mail and / or provide the ticket/receipt to the Company.
2.4 Trip cancelation and amount refund can be done only by passenger himself at Company’s ticket centers only.

PRICES

The prices of the tickets posted on alexok.com are in Bulgarian Leva including 20% VAT.
Alex O'K reserves the right to change prices, announced via alexok.com at any time and at its discretion.
In case of change in the price, the purchase price of the ticket is considered to be the one at the time of payment by the USER through the established form at alexok.com.

CARRIAGE OF PASSENGERS AND LUGGAGE

When carrying passengers on regular bus lines of the Alex O'K, passengers are required to respect the following rules:
Each passenger is allowed to carry free luggage as follows:
Hand luggage:
1 unit of luggage - up to 5 kg. with size up to 55 x 40 x 23 cm
In the luggage compartment of the vehicle:
One luggage unit
For each unit luggage loaded in the luggage compartment of the vehicle, passengers receive luggage receipt, under the provisions of Art. 39 of the Road Transport Law.
Alex O'K do not allow the carriage of luggage without issuing a luggage receipt or carriage of luggage that does not belongs to a traveler who does not travel on the bus.


TRANSPORTING ANIMALS

At the buses of' Alex O'K  are allowed to travel free only dogs - guides for blind people and dogs in training as guides for blind people as well as their trainer after submitting a veterinary medical passport and signed dog card certifying its status.

In all other cases that are not specifically described in these general terms and conditions shall be used the  provisions of the Road Transport Act and Ordinance № 33 of 03.11.1999 on the public transport of passengers and goods in the Republic of Bulgaria and provisions of the effective law Bulgaria.

Veliko Tranovo
  • +359 62 60 22 60
  • +359899 86 16 16
  • Address:
    Veliko Tranovo 5000,
    Bus Station South

Pavlikeni
  • 0899 96 16 16
  • Address:
    Pavlikeni,
    Bus Station

  • 0897 011 600
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